They are handmade by expert tailors, and supervised by well-trained designers. Every step is done carefully in a boutique studio in Vietnam. We choose only good quality fabrics, mostly from Asia suppliers, although we also import laces from Europe.
Each dress is made uniquely by hand. Furthermore, two wedding dresses will never be exactly the same because the placement of the ornaments (lace, beading work, etc) may differ slightly and not appear exactly as in the photos. The color might also be a little bit different due to the lighting conditions between the photos and reality. We commit to using the same fabrics that were shown in the photos for your wedding dress.
We don't have ready-to-wear wedding dresses.
Your wedding dress will be made to order, especially with your own size and needs. We only start the process when you place an order.
Every wedding dress requires a different time frame to be completed. The process usually takes between 7-9 weeks, excluding shipping time which is 3-7 days.
Rush orders are permitted. We will complete your order as a priority. It can be done within a month or less, especially without extra fee.
To make sure we can create your dress by your deadline, please contact us before you place your order.
We love to see brides are who are truly and deeply happy with their wedding dresses, therefore, we gladly accept modifications/changes to any of our initial designs.
Don't hesitate to tell us about your ideas, new visions and inspirations. We're always open to discussing on all the important details to get the best wedding dress for you.
We commit to using exactly the measurement information provided, and we double check the dress before shipping. However, please being aware that after you receive your dress, you may need to have a few minor alterations with your local tailor or seamstress, if it doesn't fit you perfectly.
We also won't be held responsible for any incorrect information supplied, or any size changes that occur during the production process (such as the loose or gain of weight). If you realize your size has changed during the process, please immediately contact us, so we can fix the dress before it is shipped. Extra charges might be required depending on the changes needed. But we guarantee the surcharge will be reasonable.
As your dress will be handmade specifically according to your individual size, we are unable to offer returns or exchanges.
In the unlikely circumstances that a problem arises in the production process, or from our professional skills, you will be entitled to a free repair or replacement.
If it's a major fault, you will be entitled to a full refund, which would be determined by our quality control team.
Please contact us immediately with a detailed descriptions and pictures of the problem to firstname.lastname@example.org
We will take responsibility for the errors and figure out the most mutually beneficial solution for your case.
Returns and exchange are accepted within 14 days of receipt of the parcel with the conditions below:
- Customers are responsible for the shipping fees and the transaction fees (for PayPal, Etsy, etc)
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Usually, if you drop a few pounds or gain a bit of weight, the dress will still fit you well. This is because we always use fabrics that are stretchy and easily fit your body.
If the difference in weight is too big, we recommend you have the dress altered by a local seamstress who can fix the size professionally.
Some items require dry-cleaning, while some others will need to be handwashed with water and soap and without rubbing or squeezing.
Avoid getting fringe, tassels, rhinestones, metal accessories, or similar add-ons on the dresses wet.
Most dresses should be steamed and pressed on a low/medium heat only.
Hang the gown using hanger tape.
Refer to the care label for dry cleaning directions.